Terms of service

1. General

These Terms of Service govern your use of the Mama Petit website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms. If you do not agree with any part of these Terms, please do not use the website or place an order.

2. Products & Product Information

We make reasonable efforts to ensure that product descriptions, photos, prices, sizes, colors, and other information on our website are accurate.

However:

Product colors may vary slightly depending on your screen.
Product packaging may occasionally differ from the images shown.
Product availability is subject to change.
We reserve the right to correct errors or update product information at any time.

3. Prices & Payment

All prices displayed on our website are in Egyptian Pounds (EGP) unless stated otherwise.

We currently accept cash on delivery unless another payment method is specifically offered at checkout.

The total price of your order, including applicable delivery fees, will be shown before the order is confirmed.

4. Orders

When you place an order, you are submitting a request to purchase the selected products.

An order is considered accepted once we confirm it.

We reserve the right to cancel or decline an order in certain circumstances, including:

The product is unavailable.
There is an obvious pricing or product-information error.
We are unable to verify the order details.
We suspect fraudulent or unauthorized activity.
Delivery to the provided address is not possible.

If we cancel an order after payment has been made, any amount paid for that order will be refunded.

5. Order Cancellation

Orders may be cancelled before they are shipped, subject to our Refund & Return Policy.

Once an order has been shipped, cancellation may no longer be possible and the customer may refuse delivery instead.

6. Delivery

We deliver to locations within our available delivery areas in Egypt.

Delivery times provided on the website or during checkout are estimates and may be affected by circumstances outside our control, including courier delays, weather, public holidays, or incorrect/incomplete delivery information.

The customer is responsible for providing accurate contact and delivery information.

7. Returns, Exchanges & Refunds

Returns, exchanges, refunds, damaged products, incorrect orders, and manufacturing defects are handled according to our Refund & Return Policy.

By placing an order, you acknowledge and agree to the conditions stated in that policy.

8. Baby & Personal-Care Products

Some products sold by Mama Petit are intended for babies, children, nursing mothers, or personal care.

Customers should always follow the manufacturer's instructions, age recommendations, safety warnings, cleaning instructions, and usage guidelines supplied with the product.

Mama Petit is not responsible for damage or injury resulting from improper use, misuse, modification, or failure to follow the manufacturer's instructions.

9. Website Use

You agree to use our website lawfully and responsibly.

You must not:

Use the website for fraudulent or unlawful purposes.
Attempt to interfere with the website or its security.
Copy, reproduce, or use our content without permission.
Submit false or misleading information.
Attempt to gain unauthorized access to any part of the website.

10. Intellectual Property

All content on the Mama Petit website, including our logo, brand name, photographs, graphics, product descriptions, text, and other materials, belongs to Mama Petit or is used with permission.

You may not reproduce, distribute, modify, or commercially use our content without our prior written permission.

11. Third-Party Services

We may use third-party services such as payment providers, courier companies, website hosting providers, and other service providers to operate our business.

These services may have their own terms and privacy policies.

12. Limitation of Liability

We are not responsible for delays, interruptions, or failures caused by circumstances beyond our reasonable control, including courier delays, technical problems, natural events, or other circumstances outside our control.

Nothing in these Terms is intended to limit any rights or protections that cannot legally be excluded under applicable law.