Shipping policy

At Mama Petit, we aim to deliver your order safely and as quickly as possible.

Delivery Areas

We currently deliver to locations within Egypt that are covered by our available delivery services.

Delivery Time

Orders are generally processed and prepared for shipment within [2] business days.

Estimated delivery times depend on your location and the courier service. Delivery times may be affected by weekends, public holidays, weather conditions, courier delays, or other circumstances beyond our control.

You will be contacted using the phone number provided with your order if the courier needs additional information to complete the delivery.

Delivery Fees

Delivery fees are calculated based on the delivery location and/or order details and will be shown before you confirm your order.

Cash on Delivery

We currently accept cash on delivery for eligible orders.

Please ensure that someone is available at the delivery address to receive and pay for the order.

Incorrect or Incomplete Address

Please make sure your delivery address and contact information are accurate when placing your order.

If an order cannot be delivered because of an incorrect or incomplete address, an unreachable phone number, or repeated failed delivery attempts, additional delivery charges may apply.

Damaged or Incorrect Orders

Please check your order when it is delivered.

If an item arrives damaged, is missing, or is different from what you ordered, please refuse the delivery where possible or contact us within 48 hours with photos or a video.

For more information, please see our Return & Refund Policy.

Delivery Delays

While we work with our delivery partners to deliver orders within the estimated timeframe, delivery dates are not guaranteed.

Mama Petit is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, weather conditions, public holidays, or other unforeseen circumstances.